For Individuals or Organisations in a Business Capacity & Consumer Services
If you have a complaint then this note sets out the procedure which we will follow in dealing with that complaint.
- A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Mrs Sara Brierley – Ken Batty Chartered Surveyors
3 Fishergate Court Preston
PR1 8QF – Telephone 01772 558333 – Fax 01772 558444. - If your complaint was initially made orally you are requested to send a written summary of your complaint to the person dealing with it.
- Once we have received your written summary of the complaint we will contact you in writing within ten days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
- Within twenty one days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been, or will be taken.
- If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Arbitration/Neutral Evaluation Procedures for Surveying Disputes (commonly known as the Surveyors Arbitration Scheme), 70 Fleet Street, London, EC4Y 1EU. (Individuals or Organisations in a Business Capacity)
- If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Ombudsman Service: Property (OS: P), Brew House, Wilderspool Park, Greenall’s Avenue, Warrington, WA4 6HL from whom details of the Scheme may be obtained. (For Consumer Services).
